Privacy Policy

1. Information collected

Depending on the service, Barker IT Solutions may collect:

• Name, telephone number, email address, service address and preferred appointment time.
• Appointment descriptions, support requests, tickets and correspondence.
• Device, software, network, account and diagnostic information relevant to the requested work.
• Estimates, invoices, payment status and transaction references.
• Service notes, authorizations, recommendations and completion summaries.

Square processes card-payment information. Barker IT Solutions does not receive or store full payment-card numbers through the website.

2. How information is collected

Information may be provided directly by telephone, text, email or in person; submitted through Microsoft Bookings or Zoho Desk; generated while providing approved services; or received through Square in connection with billing and payment.

3. How information is used

• Schedule and manage appointments.
• Evaluate requests and prepare estimates.
• Provide, document and follow up on services.
• Communicate about tickets, appointments, invoices and support needs.
• Process payments and maintain business, tax and accounting records.
• Protect customers, systems and the business from fraud, misuse or security threats.
• Meet legal obligations and resolve disputes.

4. Service providers

Barker IT Solutions uses service providers that process information on its behalf, including Microsoft Bookings for scheduling, Square for payment and invoicing, Zoho Desk for support tickets and customer communications, and Google Analytics for website measurement. Website-hosting, email and other infrastructure providers may also process limited technical information necessary to deliver their services.

These providers operate under their own privacy policies and security practices. Information is shared with them only as reasonably necessary to use the applicable service.

5. Website analytics and cookies

This website uses Google Analytics to understand how visitors find and use the site. Google Analytics may collect information such as pages viewed, approximate location, browser and device information, referral source, and interactions with booking, telephone and email links. It may use cookies or similar technologies for this purpose.

This information is used to evaluate website performance and improve services and communications. It is not used by Barker IT Solutions to sell customer information. Visitors can limit or delete cookies through their browser settings or use the Google Analytics Opt-out Browser Add-on.

6. Passwords and sensitive access

Customers should enter passwords and multifactor-authentication codes themselves whenever practical. Barker IT Solutions does not intentionally retain customer passwords in tickets, invoices, email or text messages. If temporary credential access is necessary, it will be used only for authorized work and should be changed or removed after the service when appropriate.

7. Disclosure of information

Customer information is not sold or rented. Information may be disclosed to service providers described above; when required by law, subpoena or legal process; when necessary to protect customers, systems or legal rights; or as part of a business transfer where permitted by law.

8. Retention

Contact details, tickets, invoices and service records are retained only as long as reasonably needed for customer support, warranty follow-up, security, accounting, tax and legal purposes. Sensitive diagnostic information and temporary access details are removed when they are no longer reasonably needed.

9. Security

Reasonable administrative and technical safeguards are used to protect customer information. No storage, transmission or technology system can be guaranteed completely secure, and customers should avoid sending passwords or other highly sensitive information through ordinary email or text messages.

10. Customer choices

Customers may request corrections to their contact information or ask questions about retained information. Deletion requests will be honored when reasonably possible, subject to records Barker IT Solutions must retain for legal, tax, security, payment or dispute-resolution purposes.

11. Children

The website and services are not directed to children under 13. A parent, guardian or other authorized adult should arrange services involving a child’s device or account.

12. Contact and policy updates

Privacy questions or requests may be sent to charley@barkeritsolutions.com or directed to (410) 941-9355. Material updates will be posted on this page with a revised effective date.